Please read the following policies carefully before placing an order on Ghoroa Bazar.
Shipping and Refund Guidelines
Secure Packaging for Fragile Goods
Our honey, honey-nut, and oils are packed using multi-layer protective cushioning to minimize the risk of breakage during transit.
Order Processing and Dispatch Schedule
All orders are processed and dispatched within 24–48 hours of order confirmation (excluding Sundays and public holidays).
Shipping Fee Structure
Free shipping on orders above ₹999 (or as specified).
A flat shipping fee of ₹50 applies to orders below the free-shipping threshold.
Tracking Your Shipment
Once your order is picked up by the courier partner, a tracking ID will be shared via WhatsApp or Email.
Policy for Damage Claims (Mandatory Unboxing Video)
Mandatory unboxing video is required for all damage-related claims.
Due to the fragile nature of food products, we follow a strict No Video = No Refund policy.
The unboxing video must be continuous and unedited.
Recording should start before opening the outer package.
Unboxing Video Requirements
The video must clearly show the product, packaging, and any visible damage.
Claims without a proper unboxing video will not be eligible for refunds or replacements.
Resolving Issues with Received Products
If your glass jar is broken or the seal is compromised, we will send a free replacement after verifying the unboxing video.
If you receive an incorrect item (e.g., Honey-Nut instead of Honey), we will ship the correct product at no extra cost.
You may keep the incorrect item as a complimentary gift or arrange a pickup if required.
Near-Expiry Items
If an item is nearing expiry but has more than 30 days remaining, you are eligible for a 100% refund upon verification.
Returns & Refunds for Perishables
Due to the perishable nature of food products (Honey / Honey-Nut / Oils), we do not accept “Change of Mind” returns.
Returns or refunds are applicable only in cases of damaged or incorrect items.
Refund Processing Timeline
Once approved, refunds will be credited to the original payment method within 5–7 business days.
Cash on Delivery (COD) Refunds
For COD orders, customers must share their UPI ID or bank account details (Account Holder Name, Account Number, IFSC Code).
COD refunds will be processed within 5–7 business days after claim approval.
Customer Support
Email: support@ghoroabazar.com
WhatsApp: +91 XXXXXXXXXX
Support Hours: 10 AM – 6 PM (Mon–Sat)
Terms & Conditions
Acceptance of Terms: By accessing or using the Ghoroa Bazar website, you agree to comply with these Terms & Conditions, Privacy Policy, and Shipping & Refund Policy.
Business Information:Business Name: Ghoroa Bazar Location: Sabalsinghapur, West Bengal, India.
Eligibility: Users must be at least 18 years old to place orders. Minors may use the site under parental supervision.
User Account: You are responsible for maintaining account confidentiality and accuracy of information. Accounts may be suspended for misuse or fraud.
Products & Pricing: Products include food and grocery items. Natural variations may occur. Prices are in INR and inclusive of applicable taxes unless stated otherwise.
Orders & Payments: Orders are confirmed upon payment or COD verification. Failed payments with deductions are generally refunded within 48–72 hours by banks.
Shipping & Delivery: Orders are dispatched within 24–48 hours and delivered within 3–7 business days. Delays beyond our control are not our liability.
Cancellation: Orders can be canceled within 2 hours of placement and before dispatch only.
Returns, Refunds & Replacements:Food items are non-returnable. Refunds or replacements are applicable only for damaged, incorrect, or near-expiry items. A continuous unboxing video is mandatory for damage claims. Refunds are processed within 5–7 business days after approval.
Consumer Protection Compliance: We comply with the Consumer Protection Act, 2019, ensuring fair trade and transparent practices.
Intellectual Property: All website content and branding belong to Ghoroa Bazar and may not be used without permission.
Limitation of Liability: Our liability is limited to the value of the purchased product. We are not liable for indirect damages.
User Conduct: Users must not engage in illegal, abusive, or fraudulent activities on the website.
Governing Law: These Terms are governed by Indian law, with jurisdiction in West Bengal.
Grievance Redressal:Email: support@ghoroabazar.in Resolution within 15 business days as per Indian law.
Privacy Policy
Introduction: Ghoroa Bazar ("we", "our", "us") operates an online e-commerce platform selling food and grocery products including honey, honey-nut, oils, and future related products. We are committed to protecting your personal data and complying with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act) and the Information Technology Act, 2000.
Information We Collect: We may collect personal and non-personal data including your name, mobile number, email address, shipping and billing address, order details, transaction references, IP address, browser type, and device information.
Purpose of Data Collection: Your data is collected to process orders, manage deliveries, provide customer support, handle refunds and replacements, comply with legal obligations, improve services, and send promotional communication where consent is provided.
Consent: By using our website, you provide free, informed, and specific consent for data processing. You may withdraw consent at any time by contacting support@ghoroabazar.in.
Data Sharing: We share personal data only with logistics partners, payment gateways, IT service providers, or government authorities when legally required. We do not sell personal data.
Data Storage & Security: We use industry-standard security measures and PCI-compliant payment systems. Access to personal data is restricted to authorized personnel only.
Data Retention: Personal data is retained only as long as required for legal, accounting, and operational purposes.
User Rights: Under the DPDP Act, you may request access, correction, erasure, or grievance redressal regarding your data by emailing support@ghoroabazar.in.
Cookies: We use cookies to enhance website functionality and user experience. Cookies can be controlled via browser settings.
Policy Updates: We reserve the right to update this policy at any time. Updates will be published on this page.
Contact Information:Email: support@ghoroabazar.in Location: Sabalsinghapur, West Bengal, India.